How can our engineering team assist you today?
Select a technical domain below to submit an issue, or reach our engineers directly at [email protected].
Select your technical support domain
Web & Software Applications
Frontend defects, backend API latency, database sync anomalies, and user authentication.
Embedded Hardware & PCB
Microcontroller firmware flashing, sensor telemetry disconnects, PCB circuit debugging, and motor relays.
Cloud & Server Infrastructure
Docker container restarts, SSL certificate renewal, DNS record propagation, backups, and firewall security.
Service Contracts & Scope
Enterprise maintenance agreements, feature roadmap requests, scheduled maintenance, and billing.
Submit a Support Ticket
Requests are automatically sent directly to our engineering inbox at [email protected]. A unique tracking reference ID is assigned upon submission.
Direct Escalation Channels
Frequently Asked Questions
Verify that your client domain is whitelisted in your project's ALLOWED_ORIGINS environment variables. For token authentication, verify that the Authorization: Bearer <API_KEY> header is passed cleanly without extra whitespace.
Submit a ticket choosing "Service Agreement & Maintenance" or "Custom Software". Our lead architect will review your scope and follow up with an implementation plan.
99COMLABS microcontroller hardware utilizes dual-bank flash partition with automatic rollback. Power-cycle the controller board (hold hardware reset for 3 seconds) to boot into the golden fallback image. If issues persist, open a ticket with the device MAC/IMEI.
All production Gerber revisions (RS-274X) and sourcing matrices are archived in your private client repository. You can request copies anytime through this portal.
Our managed hosting configurations include automated Let's Encrypt / Cloudflare SSL renewal. If an external DNS change blocked renewal, submit a ticket and our DevOps engineer will immediately trigger manual challenge validation.
Production databases are backed up with snapshots every 6 hours and full daily offsite replication. In an emergency, submit a ticket with the desired recovery timestamp.
All delivered systems include warranty covering critical bug fixes, security updates, and cloud monitoring. Extended agreements provide dedicated on-call support and proactive maintenance.